| Author(s) |
Phillips, Nicole
|
| Publication Date |
2004
|
| Abstract |
When the Information Commons at Holmesglen Institute of TAFE introduced a Live Help reference service in January 2002, it became the first Victorian TAFE to develop a synchronous online reference service. Email reference had been introduced earlier with little success but this did not discourage management; rather it confirmed the need to embrace a new technology that today’s Internet savvy students are familiar with. Email and telephone reference are still available, but the success of Live Help has proven that a virtual reference service can be developed at a TAFE level. This paper will discuss the experience of setting up a digital reference service; the aim is to put this work into an historical context and to show that you don’t need enormous budgets or extra staff in order to successfully implement such a service.
|
| Affiliation |
Holmesglen Institute
|
| Sponsorship |
Library
|
| Link | |
| Faculty |
Other
|
| Subject |
Reference services (Libraries)
Internet
Online systems
Quality improvement
|
| Title |
Electronic and live: Online reference two years on
|
| Type of document |
Conference Paper
|
| Entity Type |
Publication
|
| Name | Size | format | Description | Link |
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